Privacy Policy at hv99

Last updated: January 2026

1. Introduction

hv99 ("we", "us", or "our") operates the website https://hv99.vip and provides online gaming and sports betting services to players in Bangladesh. We are deeply committed to safeguarding the privacy of every person who visits or registers on our platform. This Privacy Policy describes how hv99 collects, uses, stores, discloses, and protects your personal data when you use our services.

By accessing or using hv99's website or mobile platform, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. If you do not agree, please refrain from using our services. This policy applies to all users of hv99, including players based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and all other regions of Bangladesh. Users must be 21 years of age or older to register and use hv99 services.

2. Information We Collect

We collect personal information that you voluntarily provide to us during registration and account use, as well as certain technical information that is automatically generated when you interact with our platform. The categories of data we may collect include:

• Identity information: full name, date of birth, username, and national identity details submitted for account verification (KYC).
• Contact information: email address and mobile phone number used for account login and communication.
• Financial information: transaction records, deposit and withdrawal amounts (in BDT), and payment method identifiers for bKash, Nagad, Rocket, Upay, Visa, and Mastercard. We do not store full card numbers or mobile banking PINs.
• Usage data: pages visited, games played, session duration, betting history, and interaction logs used to improve platform performance and detect fraudulent activity.
• Technical data: IP address, browser type, device model, operating system, and cookie identifiers to ensure secure access and a consistent user experience.

3. How We Use Your Information

hv99 uses your personal data only for legitimate, clearly defined purposes. We do not process your data in ways that are incompatible with those purposes. Specifically, your information is used to:

• Create, maintain, and secure your hv99 player account, including identity verification and age confirmation (21+ requirement).
• Process deposits and withdrawals via your chosen payment method (bKash, Nagad, Rocket, Upay, Visa, or Mastercard) and maintain accurate transaction records.
• Send you service communications such as account confirmations, security alerts, bonus notifications, and updates to our terms or this policy.
• Comply with responsible gaming obligations, including monitoring for signs of problem gambling and enforcing self-exclusion or account limits where requested.

4. Legal Basis for Processing

We process your personal data on the following legal bases: (a) Contractual necessity — processing required to deliver our services under the player account agreement; (b) Legitimate interests — such as fraud prevention, platform security, and service improvement, provided these do not override your fundamental rights; (c) Legal obligation — processing required to comply with applicable laws and regulations in Bangladesh and internationally; and (d) Consent — where you have given explicit consent, such as opting in to marketing communications.

You have the right to withdraw consent at any time where consent is the basis for processing, without affecting the lawfulness of processing carried out before withdrawal.

5. Cookies and Tracking Technologies

hv99 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how users navigate the site. Types of cookies we use include:

• Essential cookies: required for core site functionality such as session management, login state, and fraud detection. These cannot be disabled without impairing the service.
• Analytics cookies: help us understand aggregate usage patterns — for example, which game categories are most popular or where users encounter navigation issues.
• Preference cookies: store your language preference, notification settings, and other customisation choices so the platform feels familiar on each visit.
• Security cookies: detect and prevent automated attacks, account takeovers, and suspicious login attempts by verifying that interactions originate from a genuine user session.

6. Sharing Your Information

hv99 does not sell, rent, or share your personal data with third-party advertisers or data brokers. We may share strictly limited information with the following trusted categories of recipient, solely to deliver our services:

Payment processors (such as bKash, Nagad, and Rocket) to complete financial transactions; identity verification (KYC) service providers to confirm player identity; IT infrastructure and cloud service providers who operate our servers under strict data processing agreements; and regulatory or law enforcement authorities where disclosure is required by applicable law. All third parties are contractually bound to protect your data and prohibited from using it for their own marketing purposes.

7. Data Retention

We retain your personal data for as long as your hv99 account remains active, and for a further period as required by our operational and legal obligations. Specific retention guidelines are:

• Account and identity data is retained for a minimum of 5 years after account closure to satisfy anti-money-laundering and KYC compliance requirements.
• Transaction records are retained for 7 years in line with standard financial record-keeping requirements applicable in Bangladesh.
• Marketing preferences and optional profile data may be deleted sooner upon your request, provided no legal hold applies.
• Technical and analytics data that cannot be linked back to an individual is anonymised and may be retained indefinitely for aggregate analysis.

8. Data Security

hv99 implements a multi-layered security architecture to protect your personal data from unauthorised access, accidental loss, alteration, or disclosure. Our measures include 256-bit SSL/TLS encryption for all data in transit, encrypted storage of sensitive fields, role-based access controls limiting staff access to only the data required for their duties, regular security audits and penetration testing, and automatic session timeouts to protect inactive accounts.

While we take every reasonable precaution, no online system is entirely impenetrable. In the unlikely event of a data breach that is likely to result in a high risk to your rights or freedoms, we will notify affected users promptly and take immediate remedial action.

9. Your Privacy Rights

As an hv99 player, you hold the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected] with your registered account details:

• Right of access: you may request a copy of all personal data we hold about you, delivered within a reasonable timeframe.
• Right of rectification: if any of your data is inaccurate or incomplete, you may request that it be corrected or updated.
• Right of erasure: you may request deletion of your personal data, subject to our legal retention obligations. We will confirm which data can be removed and which must be retained.
• Right to object: you may object to processing of your data for direct marketing or profiling purposes. We will cease such processing upon receipt of a valid objection.

10. Children and Age Restriction

hv99 services are strictly intended for adults aged 21 and above. We do not knowingly collect personal data from anyone under 21 years of age. If we discover that personal data has been submitted by a user below the minimum age, we will delete that data without delay and close the associated account. Parents and guardians who believe that a minor has registered on hv99 are encouraged to contact us immediately at [email protected] so that we can take swift action.

11. Changes to This Policy

hv99 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, applicable law, or operational requirements. When we make material changes, we will notify registered players by email or by displaying a prominent notice on the hv99 platform prior to the change taking effect. The "Last updated" date at the top of this policy will always reflect the most recent revision.

Your continued use of hv99 after any such notification constitutes your acceptance of the revised policy. If you do not accept the revised terms, you should close your account and discontinue use of the platform.

12. Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or how hv99 handles your personal data, please contact our dedicated privacy support team. You can reach us at [email protected] — our team typically responds within 2 business days. For urgent security or data breach concerns, please flag your message as urgent and we will prioritise your case accordingly. Our support team is available in English and Bengali, seven days a week.

13. Governing Language

This Privacy Policy is drafted in English. In the event of any inconsistency between the English version and any translated version of this policy, the English version shall prevail. Translations are provided as a convenience for our Bangladeshi players and do not constitute legally binding documents in their own right.